Privacy Policy

This Privacy Policy explains how Sweet Seer ("Sweet Seer", "we", "us") collects, uses, shares and protects your personal data when you use our mobile app and website (together, the "Service"). We are the data controller for this processing. Sweet Seer is operated by Lyvme LTD, Suite 10313, 5 Brayford Square, London, United Kingdom, E1 0SG. For any privacy question, contact us at support@sweetseer.com.

Sweet Seer is an entertainment product. Readings, horoscopes and chats are generated for reflection and enjoyment and are not professional advice. Please also read our Terms of Use.

1. The data we collect

• Account data: a user identifier and, if you sign in, your email address and the sign-in method you chose.
• Profile data you provide: name or nickname, date, time and place of birth (used to compute astrology charts), gender, relationship status, and your language and preferences.
• Content & activity: the questions you ask, the readings, horoscopes and chats generated for you, your reading history (text), favorites, and in-app activity such as daily rewards.
• Photos for visual readings: for coffee-cup, palm and face readings you may submit a photo. These photos are stored together with that reading so you can revisit them in your reading history; they are deleted when you delete the reading or your account. See "Photos & sensitive data" below.
• Purchases: records of token purchases and subscriptions and their status. Card/payment details are handled by the app stores, not by us.
• Device & usage data: device type and operating system, app version, approximate region/country and language inferred from your device, a push-notification token if you enable notifications, a device identifier (stored only as a one-way hash) used to prevent repeated sign-up-bonus abuse, and diagnostic/crash information.
• Communications: messages you send us (e.g. support emails).

2. How we use your data

• To create and operate your account and deliver the Service.
• To generate your personalized readings, horoscopes and chats — this involves sending the relevant inputs to automated content-generation providers (see "Automated processing").
• To process purchases and manage subscriptions and token balances.
• To send you service messages and, where permitted, notifications and reminders you can turn off at any time.
• To keep the Service safe, prevent fraud and abuse, and debug issues.
• To comply with legal obligations and enforce our Terms.

3. Legal bases (GDPR)

• Performance of a contract: to provide the Service you asked for, including generating readings and managing purchases.
• Consent: for optional features such as push notifications, submitting photos for visual readings, and providing sensitive details. You can withdraw consent at any time.
• Legitimate interests: to secure the Service, prevent abuse, understand aggregate usage, and improve features — balanced against your rights.
• Legal obligation: to meet accounting, tax and other legal requirements.

4. Automated content generation

Readings, horoscopes and chats are produced using third-party automated content-generation services. The inputs needed for a result (for example your question, birth details for astrology, or a photo for a visual reading) are transmitted to these providers to generate the response and are processed only to return that result. We do not permit your inputs to be used to train these providers' models, and the processing is transient.

5. Photos & sensitive data

Some readings let you submit a photo (a coffee cup, your palm, or your face). These images are used to generate that reading and are then stored securely together with the reading so you can revisit it in your history. You can remove them at any time by deleting the reading, and they are deleted when you delete your account. We do not use them to identify you and do not build biometric profiles. Birth and relationship details, and any other personal information you choose to share, are processed solely to personalize your experience, on the basis of your consent. Please do not submit photos of other people without their permission.

6. How we share data

We do not sell your personal data. We share it only with:

• Service providers (processors) acting on our behalf, by category: cloud hosting and database infrastructure, automated content generation, email delivery, analytics and crash diagnostics. They may process data only on our instructions and under contract.
• App stores / payment processors that handle your purchases and subscriptions.
• Authorities or third parties where required by law, to protect our rights, or in connection with a corporate transaction.

A current list of sub-processors is available on request at support@sweetseer.com.

7. International transfers

Where you are in the European Economic Area or the UK, we process your personal data within the EEA where reasonably possible. Where data is transferred outside the EEA/UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

8. Retention

We keep account, profile and reading-history data — including any photos submitted for a reading — while your account is active, and delete them when you delete the reading or your account. Purchase records are kept as long as required for accounting and legal purposes. When you delete your account, we delete or anonymize your personal data within a reasonable period, except data we must keep by law.

9. Your rights

Subject to applicable law, you may have the right to access, correct, delete, restrict or object to processing of your data, to data portability, and to withdraw consent at any time. You can delete your account and data from within the app, or contact support@sweetseer.com. If you are in the EEA/UK you also have the right to lodge a complaint with your local data-protection authority. Depending on your region (e.g. California), you may have additional rights, including not to be discriminated against for exercising them.

10. Children

Sweet Seer is intended for adults and is not directed at children. You must be at least 18 years old (or the age of majority where you live) to use the Service. We do not knowingly collect data from children; if you believe a child has provided us data, contact us and we will delete it.

11. Security

We use technical and organizational measures designed to protect your data, including encryption in transit, access controls and abuse protections. No method of transmission or storage is completely secure, but we work to safeguard your information.

12. Cookies (website)

This website does not use cookies. We set no cookies and run no advertising, analytics or third-party tracking technologies on the site, so no cookie-consent banner is needed. (Advertising in the Sweet Seer mobile app is handled separately and described above.)

13. Changes

We may update this Policy from time to time. We will post the new version here and update the "last updated" date; significant changes will be communicated in the app where appropriate.

14. Contact

Data controller: Lyvme LTD. Privacy contact: support@sweetseer.com.